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Legal

Renewal and cancellation

How a paid plan renews, how to cancel it online, and what happens after.

Last revised

On this page

In short

  • A paid plan (Solo or Team) renews every month, on the day of the month you bought it, until you cancel.
  • You cancel online, from the same settings page where you bought the plan. No call, no email and no reason needed.
  • After you cancel, the plan runs to the end of the month you already paid for. Then the organization moves to Free. Nothing in your repository is touched.
  • The Free plan is not a trial. It does not need a card and never turns into a paid plan.

The binding version of these rules is section 8 of the terms of service; this page says the same in practical terms.

What you agree to at checkout

A paid plan applies to one organization. The checkout shows the plan, the monthly price and the tax that applies before you confirm, and the subscription you confirm renews monthly until it is cancelled. Payment is taken by Polar Software Inc., our merchant of record, which is the seller on the invoice. Nothing is charged without that confirmation.

Enterprise plans are agreed in writing and renew as that agreement says.

Renewal

Each month Polar charges the payment method on file for the next month, in advance, at the price in force. We do not change the price of a running plan without at least 30 days' notice by email to the organization's owners; a new price applies from the first renewal after the notice, and you can cancel before then.

If a renewal payment fails, Polar retries it for a few days and the plan stays in force meanwhile. If it still fails, the organization moves to Free.

How to cancel

  1. 1

    Open the organization's settings

    Sign in, open the organization, and go to Settings. Only an owner of the organization can change its plan.

  2. 2

    Open the billing portal

    In the Plan section, choose Invoices and payment method. This opens the Polar billing portal for the organization.

  3. 3

    Cancel the subscription

    Cancel the subscription there.

From the command line, notdocs org billing prints the address of the same portal.

If you cannot reach the portal, write to support@notdocs.dev from the address of an owner of the organization, and we will cancel the plan for you and confirm by email.

After you cancel

  • The plan stays in force until the end of the period you already paid for.
  • At the end of that period the organization moves to Free and the Free plan's limits apply again. People and projects above those limits are kept, but no new ones can be added until the organization is back within the limits or on a paid plan.
  • Your documents and comments are files in your repository and are never touched by a change of plan. See data portability and exit for leaving altogether.
  • To delete the account and the data we hold about you, see section 10 of the terms.

Refunds

A month already started is not refunded when you cancel, unless the law requires it. If you bought as a consumer, the statutory rights of your country apply in addition, including any right of withdrawal it gives you; write to support@notdocs.dev and we will arrange the refund with Polar.

If you were charged by mistake, for example after a cancellation that did not go through, write to the same address and we will refund the charge.